Cigars International: An Honest Buyer’s Guide for 2025

Cigars International has grown into the biggest name in cigar retail since opening its doors in 1996. This retail giant tops most search results for premium cigars online and serves about 885,000 American customers with more than 90 different cigar brands.

The company’s massive operation includes 19 million catalog mailings each year and retail stores in Pennsylvania, Texas, and Florida. Customer feedback tells different stories. Their warehouse handles 8,000 orders each day, which jumps to 12,000 during peak seasons. Many cigarsinternational.com reviews point out issues with their “Puroperks” loyalty program that charges $14.95 monthly without proper notification. On top of that, customers looking for a cigars international discount code or cigars international free shipping code mention recent policy shifts affecting veterans and first responders. This piece will get into what you should know before visiting the cigars international website in 2025.

What Buyers Love About Cigars International

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Cigars International stands out as a top choice among cigar lovers. The company keeps a massive stock of about 80,000,000 cigars in their cutting-edge humidor. Their selection is unmatched and works well for every budget and taste.

The daily and weekly deals make this retailer special. Instead of random sales, customers can find great prices through “Joe’s Daily Deal,” “Weekly Special,” “Weekend Spotlight,” and their well-known “Make Me An Offer” program. Deal seekers love their special areas like “Freebies and Upgrades,” “Free Shipping,” and “Name Brand 2nds”.

The brick-and-mortar stores create loyal customers. Thirteen unique locations spread across Pennsylvania, Texas, Florida, and Tennessee give customers an amazing cigar experience. Each “Super Store” has a full-service bar, spacious patios, and a detailed cigar selection. These stores keep perfect 70/70 humidity levels day and night, working like giant walk-in humidors.

The company leads the market with about 45 percent of U.S. online cigar sales. This success powers their growth plans. They plan to spend $4-7 million on each new store and add 6-8 more locations by 2025.

Their product range goes beyond cigars. Customers can find everything from cutters and lighters to humidors and cases. The Yukon Cherry, Treasure Dome, and Milano Glass-Top Display rank among their best-selling humidors.

Customer reviews show how competitive prices and great service have made Cigars International an industry leader. Their simple promise – “No nonsense, just great cigars delivered fast, fresh, and discounted” – strikes a chord with cigar fans who want quality and value.

The Most Common Complaints from Real Customers

Cigars International has a strong market presence, but customer reviews tell an interesting story. The company shows a 4.82 out of 5 rating from 89,897 ratings on their website. However, independent review sites paint a completely different picture.

The “Puro Perks” membership program stands out as their biggest problem. Many customers say they were signed up for this $14.95 monthly subscription without their knowledge. One customer found charges for three months before noticing, while another customer’s charges went back over a year. Customer service representatives refuse to refund these unexpected charges.

Shipping creates another headache for buyers. Many customers paid extra to speed up shipping but still faced long delays. A customer who paid premium shipping fees for a $250 order waited four days before the order even left the warehouse. Some customers received damaged products in perfectly good shipping boxes, which points to warehouse storage problems.

The company’s customer service team don’t deal very well with customer needs. Reviews often mention:

• Wait times that last over 45 minutes
• Phone calls that go nowhere even after 20+ tries
• Cookie-cutter email responses that miss the point

Product quality comes up often in reviews. Customers report cigars that are dried out, wrong items in their boxes, and cigars that fall apart or don’t burn right. Even worse, some customers keep getting wrong products after reporting their original mistake.

The billing issues raise red flags too. Several loyal customers got collection notices years after their purchases. The company claims their “internal audits” found unpaid balances on orders customers had already paid for.

Looking at external review platforms, Cigars International scores just 2.4 stars from 22 customer reviews. Only 30% of customers would tell their friends or coworkers to shop there.

How to Shop Smart on CigarsInternational.com

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My analysis of hundreds of Cigarsinternational.com reviews has helped me find several ways to make your shopping experience better on the Cigars International website in 2025.

Smart shoppers should look for discounts first. The site gives 20-25% off storewide promo codes regularly. You can use specific codes like “SCORE25” to get $25 off orders over $125. Military personnel and first responders get 10% discounts on every order and free shipping when they verify through ID.me.

The biggest problem customers report is unwanted Puro Perks memberships. You need to watch out for pre-checked boxes during checkout that sign you up for this $14.95 monthly program. Many shoppers only find these charges after several billing cycles. If you see unexpected charges, call your credit card company right away to dispute them.

Cigars International’s return policy gives you 30 days. Box purchases of 20+ cigars let you try one stick and return the rest for full credit minus shipping. However, samplers and 5-packs must stay unopened with cellophane intact. Returns need a Return Merchandise Authorization Number and usually take 3-10 business days to process.

Ways to save more:

• Stack compatible promo codes (like free shipping plus item discounts)
• Join email lists to get exclusive Cigars International discount codes
• Check the Deals section for Cigars International free shipping code options
• Track your order status through AfterShip with numbers from confirmation emails

Shopping at Cigars International can give you great value when you take proper precautions. Keep checking your credit card statements and save screenshots of all order confirmations.

Smokers might want to check out https://smokesunit.com/ as another option for cigars, vapes and cigarettes.

Conclusion

Cigars International’s shopping experience presents a mixed bag for cigar lovers in 2025. Their massive inventory of approximately 80,000,000 cigars gives buyers a unique selection that fits every budget. The customer experiences shared in this piece suggest a careful approach to their website and services.

The company shines in many areas. Daily promotions, great physical stores and competitive prices have helped them grab 45% of the online cigar retail market. Notwithstanding that, problems with the Puro Perks program, shipping delays and poor customer service access raise concerns. Credit card statement checks and careful attention during checkout are crucial to a good experience.

Buyers looking for options can find cigars, vapes and cigarettes at https://smokesunit.com/ that might have different rules and customer service standards. Whatever store you pick, the strategies in this piece will help you shop smarter.

Cigars International stands tall as a market leader with big growth plans. Smart buyers need to weigh their great selection and prices against the problems real customers have faced. This knowledge will help you decide if Cigars International lines up with your cigar shopping priorities in 2025.

FAQs

Q1. What are some of the best cigars to try in 2025? Some top-rated cigars for 2025 include the Padron 1964 Anniversary Series, Rocky Patel Vintage 1992, Oliva Serie V Melanio, Montecristo No. 2, and My Father Le Bijou 1922. These cigars offer a range of flavors and experiences for both novice and experienced cigar enthusiasts.

Q2. Who is the current owner of Cigars International? Cigars International is owned by Scandinavian Tobacco Group A/S, a Danish company. They have a vast portfolio of over 90 cigar brands and serve approximately 885,000 US consumers through their online and catalog-based retail operations.

Q3. Are Thompson Cigar and Cigars International related? Yes, both Thompson Cigar and Cigars International are owned by the same parent company, Scandinavian Tobacco Group (STG). STG acquired Thompson Cigar in 2018 for $62 million and has plans to integrate Thompson’s operations into Cigars International’s facilities.

Q4. How does Cigars International ensure customers are of legal age to purchase? If there’s any doubt about a customer’s age, Cigars International attempts to contact them via phone and email to request a copy of a valid government-issued ID, such as a driver’s license, that provides proof of date of birth.

Q5. What should I be cautious about when shopping on Cigars International? When shopping on Cigars International, be wary of unexpected Puro Perks membership charges, carefully read the fine print during checkout, watch for shipping delays, and inspect your cigars upon arrival. It’s also advisable to keep track of your orders and be prepared to contact customer service if issues arise.