Overview

Refund and Returns Policy

Firstly At SmokesUnit.com, we strive to ensure your satisfaction with every purchase. Our refund and returns policy is designed to be clear and fair, lasting 30 days from the date of purchase. If 30 days have elapsed, we are unable to offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be:

• Unused and in the same condition as received.
• In its original packaging.

Non-Returnable Items

Secondly, Certain products sold on SmokesUnit.com are exempt from returns due to their nature and regulatory requirements, including:

• Tobacco and vape products: Cigarettes, e-liquids, vape devices, or related accessories that have been opened, used, or removed from their original packaging.
• Age-restricted goods: Any product requiring age verification that has been tampered with or lacks proper documentation, as mandated by California tobacco regulations.
• Hazardous or regulated materials: Items classified as flammable or restricted under local or international shipping laws, such as certain vape batteries or high-nicotine e-liquids.

Morever, Additional non-returnable items:

• Gift cards: Promotional or store credit gift cards issued by SmokesUnit.com.
• Promotional or limited-edition items: Special bundles or seasonal products marked as non-returnable at purchase.

Secondly, For more details on our product offerings, visit our shop page.

Proof of Purchase

Furthermore To process a return, you must provide a receipt or proof of purchase (e.g., order confirmation email or invoice). Returns without documentation will not be accepted. Please do not send items to the product manufacturer; all returns must be directed to SmokesUnit.com’s designated return address.

Partial Refunds

Fourthly In certain cases, only partial refunds may be granted, including:

• Items showing signs of use: Products with evidence of tampering, partial use, or removal from sealed packaging.
• Damaged or incomplete items: Any product not in its original condition, damaged, or missing parts for reasons not attributable to SmokesUnit.com’s error.
• Late returns: Items returned more than 30 days after delivery. Refund and Returns Policy

Refund Process

In addition Once your return is received and inspected, we will notify you via email about the receipt of your item and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank for further assistance.
4. If the issue persists, reach out to us at smokesunits@gmail.com or visit our contact page.

Sale Items

Finally, Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

Lastly We replace items only if they are defective or damaged. If you need to exchange it for the same item, email us at smokesunits@gmail.com and send your item to: SmokesUnit Returns, 456 Industrial Park Dr, Suite 200, Sacramento, CA 95834, USA.

Gift Returns

• Gifts marked as such: If the item was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the return value. A gift certificate will be mailed to you upon receipt of the returned item.
• Non-gift marked items: If the item was not marked as a gift or was shipped to the gift giver, we will issue a refund to the gift giver, who will be notified of the return.

Shipping Returns

To return a product, mail it to: SmokesUnit Returns, 456 Industrial Park Dr, Suite 200, Sacramento, CA 95834, USA.

• You are responsible for return shipping costs, which are non-refundable.
• The cost of return shipping will be deducted from your refund.
• Delivery times for exchanged products vary by location. Learn more about our shipping policy.
• For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Health and Safety

Also, Smoking carries significant health risks. For resources on quitting smoking, visit the CDC’s How to Quit Smoking page.

Need Assistance?

For any questions about refunds or returns, contact us at smokesunits@gmail.com or visit our contact page. Review our terms of service for additional details. Our team is here to help ensure a smooth process.